E-commerce is a booming industry, with companies finding new ways to deliver straight to your home in a matter of days - or hours.
Amazon offers its Amazon Key program, which tries to solve problems like product theft and inconvenient deliveries by enabling a delivery person to leave shipments inside the house of a customer even when no one is home. Meanwhile, Walmart wants to deliver groceries straight to people's fridges.
Companies that offer customers delivery to their homes know that operational challenges and logistical difficulties exist with last-mile deliveries. However, many businesses are adept at operating home delivery operations because they chose the right technology to coordinate the operations.
Safety concerns are now surrounding home delivery more than ever as companies are looking for ways to drop packages inside your home.
Evelyn Udell Smith of Boca Raton, Florida died on Tuesday after Jorge Luis Dupre Lachazo reportedly beat her death after delivering packages for Best Buy. Lachazo was employed by J.B. Hunt.
“We have not suspended our relationship with J.B. Hunt,” Best Buy said in a statement. “As of now, the relationship we have indefinitely suspended is with the local small subcontractor of J.B. Hunt that was responsible for this delivery in Boca Raton.”
According to the South Florida SunSentinel, delivery men showed up to deliver and install a new washer and dryer to Udell's home. Lachazo's delivery partner, David Gonzalez stepped outside to return some missed calls while Lachazo stayed inside to reportedly show Udell how to use her new appliances when the scene turned gruesome.
"I heard a lot of screaming and I went inside," Gonzalez tells the SunSentinel. "The lady is on the floor."
Best Buy said it plans to revisit its delivery and installation programs and hire an independent security firm to review existing screening, auditing and safety procedures.
It is unclear if the attack will make a difference to the home delivery market.