Glazer's Goes with Manugistics

Beverage distributor aims to improve customer service, reduce inventory costs with supply chain solutions

Rockville, MD — April 2, 2003 — Beverage distributor Glazer's Family of Companies is set to implement supply chain solutions from Manugistics Group in a bid to improve its customer service, reduce inventory costs and improve product availability.

Glazer's is a privately held distributor of alcohol beverages headquartered in Dallas, Texas, with operations in seven states and partnerships in three additional states.

The company is working to refine its supply chain processes by implementing Manugistics in a phased approach, beginning with the provider's Demand Management & Consensus Forecasting and Fulfillment Planning solutions, followed by Global Logistics Management.

The goal of the implementation is to align operations internally to gain better supply chain visibility, better return on assets with dynamic deployment of inventory and ultimately increase sales through enhanced customer service and improved inventory turns. Eventually, Glazer's will extend these benefits to suppliers through such processes as collaborative planning, forecasting and replenishment (CPFR).

Glazer's is one of the largest distributors of malts, fine wine and spirits in the United States, with customers that include grocery stores, package stores, membership clubs, convenience stores, restaurants, hotels and specialty retailers. Through the improved demand management and fulfillment planning processes, Glazer's is looking to incorporate multiple data streams, optimally position inventory, drive operations with more accurate forecasting and improve overall customer service.

"Glazer's is committed to partnering with our suppliers and customers to give superior customer service through innovative techniques," said Mike Glazer, executive vice-president at the company. "After a comprehensive evaluation of multiple solution providers, we believe that the Manugistics implementation will allow us to reduce overall costs while improving customer service through operational excellence."