Return Saver Program Modernizes e-Commerce and Online Returns

For a subscription, program members can return purchases to online businesses without charge via FedEx

Middletown, Conn.July 1, 2014Clarus Marketing Group announced the launch of Return Saver, a subscription program that helps alleviate costs and simplify the returns process.

Since the dawn of the Internet, retailers aspired to make online shopping an equal or superior experience when compared to shopping at brick-and-mortar stores. With the launch of Return Saver, consumers can easily return items, without charge, to virtually any store on the Internet. For $49 a year, consumers can take advantage of returns delivered by FedEx Ground, the exclusive shipping carrier for the Return Saver program.

Return Saver offers subscribers savings on returns, which is an often discussed pain point in the e-commerce cycle. They receive free shipping on packages of up to 50 pounds, packed in a standard-size box, when they return purchases to online retailers in the contiguous United States. Under this policy, a Return Saver member in Boston could return 25 pairs of blue jeans to a business located in Atlanta free of charge.

On top of free return shipping, Return Saver offers members a variety of additional benefits, including:

  • The confidence to make purchases at virtually any online retailer, secure in the knowledge that they won’t have to worry about return shipping costs;
  • The ability to print return shipping labels quickly and easily from the comfort of home; and
  • An unlimited number of return shipments throughout their membership year.

Not only does Return Saver provide outstanding to consumers, but retail partners enjoy advantages as well.

“Ninety-five percent of customers become repeat customers after a positive return experience,” said Tom Caporaso, CEO of Clarus Marketing Group. “The question of who pays the shipping costs for online returns has long been a point of contention in the e-commerce space. Beyond that, two-thirds of online shoppers these days check a retailer’s return policy before making a purchase on its website and four out of five shoppers base their purchase decisions on the ease of making returns. Return Saver eliminates those concerns for consumers, while at the same time saving online retailers the cost of picking up return shipping charges for those customers.”

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