Waterloo, Ontario—Jan. 10, 2013—Radishbo-ya, a Japanese producer and distributor of organic vegetables to homes and supermarkets, deployed Descartes Route Planner and Descartes Mobile for Android from Descartes Systems Group, which works to globally unite logistics-intensive businesses in commerce.
Radishbo-ya uses the solution to improve its delivery capabilities and more efficiently capture customer information. The implemented software-as-a-service (SaaS) solution is hosted by IT solutions provider ITOCHU Techno-Solutions Corp. (CTC), a Descartes “United By Design” partner in Japan.
“Our business has been built on producing fresh, organic vegetables that are directly and reliably delivered to our customers,” said Daisuke Ogata, Chief Executive Officer of Radishbo-ya. “With Descartes, we're able to create optimal delivery routes, manage the challenges that occur during the delivery process and automate data collection at our customer locations. We believe our improved delivery capabilities will help us to provide better customer service.”
As part of its logistics technology platform, Descartes’ routing and mobile solutions help companies create optimal delivery routes; manage the execution of those routes; and capture critical customer information in real-time.
CTC offers the integrated routing and mobile solution as a SaaS service to Japanese customers.
“We're pleased that we're helping Radishbo-ya improve its customer service through advanced route planning and mobile technology,” said Junichi Maruta, General Manager, SaaS division of CTC. “CTC made a significant commitment to offering Descartes route planning and mobile solutions in Japan and Radishbo-ya's success is an important initial step.”
Descartes Route Planner, Dispatch and Automated Vehicle Location (AVL) are integrated, Web-native and multi-lingual solutions that provide enterprises with a single view into their delivery operations.
Descartes Mobile for Android helps enterprises manage drivers on delivery routes by providing the drivers with the delivery sequence and turn-by-turn driving instructions. The solution also helps enterprises capture route status and other critical information while interacting with the customer. Descartes Mobile is available on multiple operating systems, in multiple languages—including Japanese—and on multiple hardware platforms.
“Our success is directly attributable to the success of our customers and partners,” said Ken Wood, Senior Vice President of Product Strategy at Descartes. “We look forward to continuing to help innovators, such as Radishbo-ya, provide superior customer service. We're thrilled to work with our trusted partner CTC in providing integrated transportation management solutions to Japanese retailers and distributors.”