Elk Grove Village, Ill.—Sept. 25, 2012—Wynright Corp., a U.S.-based provider of intelligent material handling systems, launched Wynright Client Care, a new business unit dedicated to providing aftermarket value-added services designed to enhance its clients’ post-implementation experience.
The Client Care Team enhances the aftermarket services Wynright has traditionally offered its clients. It will complement Wynright’s existing integration teams to build long-term relationships with IT, operations and maintenance staff at the facility level.
“Wynright has been providing market-leading engineering expertise and innovative solutions in intelligent material handling for our clients for 40 years,” said John Dillon, Leader of the Wynright Client Care Team. “With the launch of the Wynright Client Care Team, our clients’ IT operations and maintenance staff will be able to access our team’s expertise to get faster and more complete answers to support issues. We understand the importance of maximizing the productivity of their material handling systems.”
In the coming year, Wynright clients will be able to access a secure Web-based dashboard that provides a single source for all of their aftermarket service needs. Permission-based access will even allow clients with multiple facilities to access custom data for each specific facility from the same dashboard. Currently, clients contact the Wynright Client Team directly through a toll-free number, 1-888-WYN-0099, for assistance with technical and parts support, as well as field and dedicated on-site services. A new feature, “Ask a Wynright Expert,” will also provide online help service and is accessible via email at Client.firstname.lastname@example.org
The Client Care Team will apply the latest technological advances through the Wynright support center in Oak Lawn, Ill., including monitoring of client facilities through the use of onsite DVR camera systems and Wynright’s Guardian Pro-Active software. Wynparts.com, Wynright’s equipment parts marketplace, will also be expanded to address parts requests for Wynright-provided systems.
In addition to providing post-installation support, the Client Care Team will work with the Wynright integration teams during the project engineering phase, to create all client dashboard content in order to ensure a smooth transition from the implementation to support phases. The dashboard content is system specific and will include comprehensive information, including CAD and PDF files, the PLC (Programmable Logic Controller) source code, parts lists, and other pertinent materials.
“The Client Care Team is just the latest example of how Wynright is committed to making our clients’ lives easier, from initial project implementation right through to completion, and beyond.” said Kevin Ambrose, Chief Executive Officer, Wynright Corp. “Our goal is to provide a level of professional services that is unequalled in our industry. We continually work to help Wynright clients maintain and protect their material handling systems, thereby optimize the value of their investments.”