Cleveland Brothers’ Used Parts Operations Leverages TECSYS WMS

Equipment provider achieves 99 percent accuracy, 100 percent visibility and an improved bottom line

Montreal—June 20, 2012Cleveland Brothers selected TECSYS’ Warehouse Management System (WMS) to support its 30 percent growth and become significantly more efficient while tracking the movement of each item and order across their used parts supply chain.

The company’s management selected supply chain management software provider TECSYS because of its extensive expertise in distribution and CAT dealers operations. They also selected TECSYS because of the dominant adoption rate of its logistics solutions—more than 25 percent of North America’s CAT Dealers use TECSYS.

With a selection of service parts for Caterpillar equipment as well as other brand names, used parts are an integral component of Cleveland Brothers’ repair and maintenance services. The company offers its customers a number of choices from over 4,000 used and reconditioned parts, power train components and attachments for a wide variety of Caterpillar Equipment.

“It’s an indisputable fact—effective warehouse management equals increased productivity,” confirmed Matthew C. Washic, Corporate Used Parts Manager at Cleveland Brothers. CAT dealers need accurate, real-time information about their inventory and orders to guarantee impeccable (and speedy) customer service to their customers. This is especially true for used parts operations. Today, with TECSYS’ WMS and visibility tools we feel we have the most technically-advanced operation in North America.”

TECSYS’ WMS is a robust solution that empowers logistics management to gain control over customers’ service levels, order accuracy, throughput volumes, turnaround times, as well as warehousing costs and profitability. It runs a number of major high-volume, complex distribution organizations; a number of the major automakers’ parts distribution operations in Canada; more than 25 percent of CAT dealers’ service parts centers in North America; and is also the dominant solution for hospital supply networks in North America.

“Inventory accuracy and historical tracking of who touched the part at any time is a big thing for us,” added Washic. “With TECSYS’ technology and reporting tools we have almost 100 percent accuracy with zero errors. TECSYS’ WMS has phenomenal inventory accuracy—it gives us visibility every step of the way even though the same part is touched three times with different part numbers. And, if someone enters the part number incorrectly, TECSYS’ WMS detects that immediately, enabling a correct transaction that is completely transparent to the user.”