Unboxing the Last Mile: SDCE Editors Unbox and Analyze Last-Mile Processes

Associate editor Brielle and assistant editor Mackenna shop online and analyze the ordering, delivery and packaging process in the second edition of Unboxing the Last Mile.

Associate editor Brielle Jaekel and assistant editor Mackenna Moralez detail their experiences in online shopping during the 2020 holiday season, amidst slowdowns due to the coronavirus (COVID-19) pandemic. Afterwards, Karen Tyndall, director of customer solutions at GlobalTranz answers all of our questions about last-mile delivery.