Locus Launches Delivery Promise Management Access Ahead of Peak Season

Locus launched Delivery Promise Management, a new solution that connects checkout with a retailer’s real-time logistics data.

The capability checks every leg behind a delivery slot, from the cutoff at the origin warehouse, through the linehaul feeding the delivery station, to the vehicle's route at the door. As a result, the delivery options shown to customers better reflect what the network can actually support.

“Peak season is no longer just about moving products quickly,” says Nishith Rastogi, founder and CETO of Locus. “Retailers are being judged on whether they can actually deliver on the experience they promise. That promise is made at checkout, but it is kept by the network behind it, and most retailers cannot see what that network can carry until the order is already sold. Brands must align customer expectations with realistic operational capacity to truly stand out from their competitors.”

Key takeaways:

• Delivery Promise Management helps retailers show delivery promises at checkout that reflect real operational capacity and drive order conversion.
• Delivery Promise Management supports delivery slot selection, appointment scheduling, tiered pricing based on service levels, eco-friendly delivery options and capacity-based delivery choices.
• Delivery Promise Management is designed for enterprise retailers managing high-volume e-commerce, big and bulky delivery, white-glove service, returns, pickups and hybrid carrier networks.
• In testing using one retailer’s historical order data, Delivery Promise Management provided feasible delivery windows for 98.5% of orders and reduced orders without an available slot by 58%.
• The capability can support exact appointment scheduling for white-glove, high-value, big and bulky deliveries; broader date-only delivery windows for standard e-commerce orders; tiered pricing for retailers to price premium windows off the service levels the engine returns; eco-friendly delivery options, including consolidated or lower-impact choices; and delivery options across owned fleets, third-party carriers and hybrid logistics networks.