Trade Tech, Inc. introduced a real-time chat capability built natively into its global logistics platform that helps customers, primarily NVOs and freight forwarders, communicate, collaborate, and connect with all parties involved in each shipment.
“The ability to connect directly with multiple trade partners is the key benefit of working on a community platform like Trade Tech. A centralized environment enables the one-to-many, real-time chats that bring everyone to the shipment rather than disseminating shipment information in an unorganized, piecemeal fashion,” says Bryn Heimbeck, president and co-founder, Trade Tech. “Our unique chat feature addresses a critical need for streamlined, organized communication and ensures that every stakeholder in a shipment can access what they need in real time. This upgrade reflects our commitment to leverage the possibilities of working on a community platform.”
Key takeaways:
- The real-time chat feature enables users to quickly access all shipment-related communications, track changes in real time, bring multiple parties together and eliminate the need to sift through scattered emails and messages.
- Features include platform integration, organized communication, centralized repository, enhanced communication, improved visibility, crisis management, unlimited threads and more.
