ChargePoint Offers White-Glove Service for EV Charger Management

ChargePoint launched ChargePoint Premier Care and the ChargePoint Support Portal.

"Premier Care and Support Portal bookend ChargePoint’s service offerings for charger management,” says JD Singh, chief customer experience officer at ChargePoint. “Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base.”

Key takeaways:

·        ChargePoint Premier Care offers personalized services with a dedicated expert committed to optimizing your charging operations.

·        Premier Care is a “white glove” service for customers with a large charger base or an intricate set of operational needs, effortlessly delivering operational efficiency. With this service, customers receive revenue reports, proactive tracking, and full-service network optimization. A dedicated ChargePoint expert will provide case management, support with charger configurations, produce detailed reporting and more.

·        The ChargePoint Support Portal is a self-service hub designed to give station owners the visibility, control, and knowledge to resolve issues more efficiently.

·        This portal aims to simplify technical assistance by minimizing process management and dependance on support queues. Key capabilities include comprehensive case management; enhanced analytics; and easy access to how-to guides and troubleshooting steps.