Qatar Airways Cargo unveiled its newly revamped QR Cargo Mobile App, offering customers a digital platform to manage their shipments with ease and flexibility.
The enhanced app enables users to book cargo, track shipments in real time, access flight schedules, manage e-AWBs, request quotes, receive notifications, and connect with support, all from their mobile devices.
“A robust and well-designed cargo app provides customers with the convenience they expect – managing their business through their mobile devices. Additionally, the revamped mobile app streamlines operations, enhances efficiency, and accelerates service delivery. We’ve meticulously enhanced the QR Cargo Mobile App to deliver a seamless digital experience for our customers. By placing our industry-leading Digital Lounge in the palm of our customers’ hands, we’re empowering them with full access to every capability needed to manage their shipment journey with us, through a smooth intuitive native mobile experience,” says Mark Drusch, chief officer cargo at Qatar Airways Cargo. “Whether you're a freight forwarder, shipper, consignee, or simply exploring our network and services, the app puts control at your fingertips - with instant booking options and real-time updates.”
Key takeaways:
· The launch aligns with the cargo carrier’s digitalization vision by reducing manual dependencies and empowering customers with greater self-service capabilities through easy-to-use business channels.
· Registered customers can now manage their bookings on the go, enjoying full access to the carrier’s intuitive online booking portal, Digital Lounge, from quotation to confirmation.
· The QR Cargo mobile app offers real-time shipment tracking; live flight schedules; station-level cargo handling capabilities; instant booking and booking update functions; digital document upload (e.g. e-AWB); push notifications and alerts; personalized dashboard; 24/7 access to customer support; multi-user profile access (e.g. forwarders or agents); and integrated with the Digital Lounge e-booking platform.
