ServiceNow launched new AI agents and fresh capabilities aimed at ushering in autonomous procurement.
ServiceNow AI Agents for source-to-pay are built to act, not just search and summarize.
“Over the past year, ServiceNow has doubled down on helping enterprises unleash the full power of people, together with AI, in procurement. Source-to-pay is a deeply collaborative process that crosses departments, functional boundaries, and organizations. Removing the manual grind and unleashing the power of your people requires more than great intake,” according to ServiceNow. “With AI agents that truly act rather than just searching and summarizing on a platform designed for broad business transformation, customers can rethink how they execute source-to-pay. This is autonomous procurement, and it’s the future.”
Key takeaways:
· The AI agent for quote parsing extracts and digitizes key elements—such as pricing or service-level agreements (SLAs)—from quote documents, speeding process cycle times and reducing the opportunity for data entry errors.
· AI Data Explorer for source-to-pay lets procurement professionals query data by asking questions in plain language and instantly spinning up ad hoc dashboards—no coding or developer skills required.
· New purchase order management capabilities flag exceptions and enable procurement teams and operational buyers to manage and mitigate issues without constantly switching between apps.
