Instill Tackles Recall Management for Foodservice Industry

Provider introduces new software to reduce risk, increase visibility and improve supply chain collaboration around food product recalls

Provider introduces new software to reduce risk, increase visibility and improve supply chain collaboration around food product recalls

Redwood City, CA — March 21, 2006 — Instill Corp., a provider of on-demand supply chain solutions and services for the foodservice industry, today announced the addition of Recall Management capabilities to its Quality & Compliance Management solution.

With the growing public concern around food safety and constantly shifting regulatory environment, foodservice companies need a way to initiate and execute product recalls across the supply chain quickly and accurately, commented Jeff Smith, Instill's vice president of Marketing. With Instill's collaborative Recall Management tools, our customers can initiate a product recall with their supply chain partners and monitor product disposition and recovery within the restaurants, distribution centers and suppliers in real-time. This reduces the risk involved with a recall, protecting our customers' brands and — most importantly — protecting the public.

According to AMR Research, the Food and Drug Administration (FDA) will recall approximately 400 products in a six-month period. Add on the voluntary recalls and mock recalls conducted throughout the foodservice supply chain and you have the makings of an information management nightmare.

Instill said its Web-based Recall Management tools can be used on a stand-alone basis but are even more effective when used in conjunction with other modules of the company's Quality & Compliance Management solution, such as Complaint or Audit Management. For example, a crisis management team can receive automated alerts identifying potential product hazards based on complaint severity or an increase in complaints for a certain product or plant and initiate a recall immediately. The impacted parties receive emergency alerts and respond with details about their product status, including quantity on hand, product isolation and final disposition. Key stakeholders have real-time visibility into reports detailing recall status, including who has not responded to the product recall request and the total recovered product.

Our customers want to understand where they have exposure on recalled product, alert their trading partners and resolve potentially brand-damaging events before they escalate, said Anthony Wilson, CEO and president of Instill. We are excited to introduce a solution that provides all of the supply chain constituents real-time visibility into the status of a recall and allows them to work together to manage these potentially catastrophic events.

Additional Articles of Interest

    — Supply chain executives are discovering new ways to apply technology and innovative processes to the challenge of managing uncertainty. Read more in "Rethinking Risk," cover story in the August/September 2005 issue of Supply & Demand Chain Executive.