Inks five-year services agreement in bid to strengthen ability to rapidly, efficiently deliver software and documentation to customers worldwide
Palo Alto, CA — May 12, 2006 — Technology company Compuware Corporation has selected HP to be its global service provider for software product fulfillment and supply chain management, HP has announced.
The five-year agreement expands a longstanding relationship between the companies. Through this latest agreement, HP said it would help Compuware strengthen its ability to rapidly deliver software and documentation to customers around the world.
HP becomes the single point of accountability for management of Compuware's product fulfillment supply chain for its physical and electronic software. This includes business processes, global infrastructure and delivery centers in the United States and eventually in Europe and Asia.
Working toward Lean
Compuware is aiming to be able to deliver software and documentation to customers worldwide through a leaner supply chain that speeds time to market, lowers costs and improves customer and channel partner satisfaction.
"HP has been a dedicated and trusted service provider to Compuware," said Missy Root, vice president of global distribution, licensing and support at Compuware. "The industry knowledge and experience of the HP team — combined with their ... systems and ... quality processes — mean that Compuware can expect on-time, accurate delivery to its customers at minimal cost with the highest level of service."
As part of the agreement, HP will provide product and order fulfillment for the hundreds of orders processed weekly for nearly 150 Compuware software products. To do this, HP said it would leverage its material requirements planning and inventory management processes to provide order management, commodity supplier management, on-demand printing, software replication, assembly, order fulfillment and product distribution services to Compuware's customers and channel partners worldwide.
"Compuware has a broad software product offering with a global customer base that requires short order fulfillment lead times and best total cost," said Bob Shultz, vice president of business process outsourcing with HP Services. "We are continuing to help Compuware transform its supply chain to deliver measurable results that will positively impact the company's business and financial goals while improving customer satisfaction and loyalty."
Additional Articles of Interest
— Supply chain executives at HP and other companies are discovering new ways to apply technology and innovative processes to the challenge of managing uncertainty. Read more in "Rethinking Risk," cover story in the August/September 2005 issue of Supply & Demand Chain Executive.
— Eugene McCabe, architect of Sun Microsystems' Customer Fulfillment in Transit process, discusses the challenges and rewards of taking links out of the company's supply chain in "Anatomy of the 'Zero Touch' Supply Chain," in the August/September 2005 issue of Supply & Demand Chain Executive.
Palo Alto, CA — May 12, 2006 — Technology company Compuware Corporation has selected HP to be its global service provider for software product fulfillment and supply chain management, HP has announced.
The five-year agreement expands a longstanding relationship between the companies. Through this latest agreement, HP said it would help Compuware strengthen its ability to rapidly deliver software and documentation to customers around the world.
HP becomes the single point of accountability for management of Compuware's product fulfillment supply chain for its physical and electronic software. This includes business processes, global infrastructure and delivery centers in the United States and eventually in Europe and Asia.
Working toward Lean
Compuware is aiming to be able to deliver software and documentation to customers worldwide through a leaner supply chain that speeds time to market, lowers costs and improves customer and channel partner satisfaction.
"HP has been a dedicated and trusted service provider to Compuware," said Missy Root, vice president of global distribution, licensing and support at Compuware. "The industry knowledge and experience of the HP team — combined with their ... systems and ... quality processes — mean that Compuware can expect on-time, accurate delivery to its customers at minimal cost with the highest level of service."
As part of the agreement, HP will provide product and order fulfillment for the hundreds of orders processed weekly for nearly 150 Compuware software products. To do this, HP said it would leverage its material requirements planning and inventory management processes to provide order management, commodity supplier management, on-demand printing, software replication, assembly, order fulfillment and product distribution services to Compuware's customers and channel partners worldwide.
"Compuware has a broad software product offering with a global customer base that requires short order fulfillment lead times and best total cost," said Bob Shultz, vice president of business process outsourcing with HP Services. "We are continuing to help Compuware transform its supply chain to deliver measurable results that will positively impact the company's business and financial goals while improving customer satisfaction and loyalty."
Additional Articles of Interest
— Supply chain executives at HP and other companies are discovering new ways to apply technology and innovative processes to the challenge of managing uncertainty. Read more in "Rethinking Risk," cover story in the August/September 2005 issue of Supply & Demand Chain Executive.
— Eugene McCabe, architect of Sun Microsystems' Customer Fulfillment in Transit process, discusses the challenges and rewards of taking links out of the company's supply chain in "Anatomy of the 'Zero Touch' Supply Chain," in the August/September 2005 issue of Supply & Demand Chain Executive.
- More articles about HP.
