Dainippon Screen Implements Servigistics for Service Parts Management

Semiconductor equipment supplier looks to beef up customer service, reduce working capital investment, achieve global service parts visibility

Semiconductor equipment supplier looks to beef up customer service, reduce working capital investment, achieve global service parts visibility

Atlanta — December 7, 2005 — Semiconductor equipment company Dainippon Screen has implemented a service parts management solution from Servigistics as part of an effort to improve customer service and reduce working capital.

Established in 1943, Dainippon Screen today is a top 10 supplier of semiconductor fabrication equipment. The company specializes in wafer cleaning systems, lithography tracks and next-generation flash anneal tools. The company has implemented the Servigistics Service Parts Management solution across its global service parts network.

Deployed in less than 28 weeks across 60-plus stocking locations in 12 countries, the Servigistics solution will help Dainippon Screen to achieve global visibility across its service parts network while reducing its service parts inventory investment, the solution provider said. With Servigistics, Dainippon Screen also will be looking to maintain high service parts availability and equipment uptime.

"Service parts availability is key to delivering world-class service and maximizing system uptime," said Takashige Suetake, vice chairman and president of Semiconductor Equipment Company at Dainippon Screen. "Our investment in Servigistics will enable DNS to have complete visibility across our global service parts network and dramatically improve service parts fill rates, which will enhance our ability to consistently achieve our service goals."

Servigistics worked with Nihon Unisys throughout the implementation phase as a result of their partnership agreement announced last year to offer service parts management solutions throughout Japan.

Dainippon Screen joins a growing base of Servigistics clients in the Asia-Pacific (APAC) region, including such companies as Toshiba Medical, Toshiba Tec and Uniadex. Servigistics extended operations to Asia in 2004 by opening regional headquarters in Tokyo to provide local services and support for APAC-headquartered clients, as well as to serve in-region operations of global clients headquartered in the Americas and EMEA.

Additional Articles of Interest

— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

— For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."

— For information on supplier performance management, see the SDCExec.com articles "Supplier Performance Management& A Strategic Investment" and "The Re-invention of Supplier Performance Management." In addition, see the article "The (Missed) Opportunity of Supplier Performance Management" and the report "The Supplier Performance Measurement Benchmarking Report."