Spanish Telecom Provider Aims to Upgrade Order Management

Galician fiber telecommunications company deploys new Vitria solution to speed service delivery, reduce manual processing

Galician fiber telecommunications company deploys new Vitria solution to speed service delivery, reduce manual processing

Madrid — March 15, 2004 — An operator of optical fiber telecommunications services for Spanish province Galicia has tapped an order management solution from Vitria for the deployment of integrated order management and to centralize its business integration processes on a single platform.

The company, simply called R, is currently one of the fastest-growing telecommunications companies in Spain. It currently serves the seven largest cities of Galicia and several smaller towns.

As an operator of comprehensive telecommunications services, R expects the Vitria solution, Vitria:OrderAccelerator, to speed service delivery and revenue capture, reduce manual processing costs and improve customer service.

Vitria said that OrderAccelerator streamlines and automates manual order-related business process flows across operations support systems and business support systems (OSS and BSS, respectively). OrderAccelerator is a set of pre-built business processes and content designed to accelerate the implementation of integrated order management processes.

R standardized on the Vitria:BusinessWare platform two years ago and has decided to implement Vitria:OrderAccelerator to run the entire process of customer subscriptions and services provisioning, integrating in a single environment, the information flow between the Web, its customer relationship management (CRM) platform, service activation systems, on-site workforce systems, the network inventory system, its interactive voice response facility and its billing system.

R is the first Vitria client worldwide to use Vitria:OrderAccelerator. This new solution is intended to simplify and automate mission-critical business processes while reducing the costs associated with new implementations and integration developments, according to Vitria.

"The strong competition in the telecommunications sector requires a sustained effort from us to be the best at providing the best levels of operating efficiency and service," said Antonio Gomez, systems, organization and quality manager at R. "Vitria addresses specific issues that have a direct impact on efficiency and quality through the automation of processes and the integration of information flows inside the company. By offering visibility of customer details and services across the organization, Vitria also helps us reduce costs and improve service."

The OrderAccelerator solution is based on the TeleManagement Forum's eTOM (enhanced telecom operations map) and best practices that Vitria has incorporated based on implementations with other telecom companies, according to the solution provider.