Encyclopaedia Britannica Taps Worldwide e-Commerce Supply Chain Partner

Inks three year deal with Inoveris covering fulfillment for online store

Inks three year deal with Inoveris covering fulfillment for online store

Columbus, OH — August 11, 2004 — Encyclopaedia Britannica has inked a three-year deal with Inoveris covering worldwide e-commerce fulfillment for the encyclopedia company's online store, with Inoveris set to distribute all products sold on the site.

Inoveris said its solution will support expanded fulfillment of online orders of encyclopedias, dictionaries, globes, software and other products worldwide. Orders processed through 10:00 p.m. will be ready the same day for overnight service, helping to shorten delivery times for Encyclopaedia Britannica customers, the provider said.

Additionally, a dedicated customer service team will support the Encyclopaedia Britannica solution to manage service levels and customer satisfaction.

"The logistics team at Encyclopaedia Britannica is very pleased to have Inoveris as our global supply chain partner," said Randy Lichnerowicz, director of logistics for Encyclopaedia Britannica. "Their end-to-end solution lets us offer our customers superior service and expanded options for delivery."

The solution implementation involved process design, development and management of more than 132,000 units across 500 different stock-keeping units (SKUs) in a matter of weeks. The consolidated implementation time and online real-time visibility from order placement through order receipt has made the transition seamless to Encyclopaedia Britannica customers, Inoveris said.

The provider's Web-based tool, Exchange, offers Encyclopaedia Britannica with visibility into its supply chain to manage online store demand and provide customers with information about their orders, according to Inoveris.

Inoveris also handles most of Encyclopaedia Britannica's North American fulfillment, including manufacturing the media (CD and DVD), procurement of media materials and packaging, inventory management and fulfillment to consumers, schools and libraries.