ShipStation now offers a guaranteed prepaid duties and taxes feature, enabling customers to easily pay all fees upfront and eliminating unexpected post-delivery charges.
“Cross-border shipping is more complex than ever for merchants navigating the unpredictability of global logistics. So, we do the work for them,” says Kelly Vincent, chief product officer at Auctane, ShipStation’s parent company. “The solution takes the guesswork out of the process to give our customers peace of mind. They can choose the right international shipping option with confidence, knowing they won’t face any surprise charges afterward. It’s another way we’re simplifying the end-to-end customer experience and providing transparency into the overall cost of shipping around the world.”
Key takeaways:
· Merchants can now confirm duty and tax costs directly in ShipStation’s platform when purchasing a label. Amounts will not change, so customers avoid surprise adjustments and will never pay more than the guaranteed rate.
· With automated customs forms and deeply discounted shipping rates, the entire process of shipping an international order is simplified and more affordable in ShipStation.
· Customers can also now view and pay guaranteed duties and taxes at the time of label creation in ShipStation and ShipStation API.
