Descartes Systems Group acquired Localz, a technology platform to help engage with customers on the day goods or services are being delivered.
"Descartes continues to invest in final-mile solutions to help our customers offer cost-efficient delivery services that transform the end customer experience,” says Ken Wood, EVP of product management at Descartes. “By combining with Localz, we’ve expanded our capabilities so our customers can further differentiate themselves in a highly-competitive final-mile delivery market where delivery excellence is a must-have.”
“A great delivery experience is essential and expected by customers,” says Edward J Ryan, Descartes’ CEO. “End customers demand visibility and choice. Localz has a highly complementary solution to Descartes that dramatically improves the scheduling and day-of-service customer experience. We’re thrilled to welcome the Localz employees, customers and partners into the Descartes family and we look forward bringing this new technology to our wider customer base.”
- The Localz platform combines real-time vehicle location tracking and communications to deliver safe, transparent, customer-centric SaaS solutions.
- End customers can schedule services and deliveries through an online portal, and then follow the progress of their order in real-time with advanced notifications.
- Localz also helps retailers provide a premium, highly efficient “click-and-collect” solution that improves the in-store collection process.