Oracle has unveiled a series of new innovations to its Supply Chain Management Cloud that will help global organizations create more responsive and efficient supply chains. The latest updates will enable organizations to reduce costs and stay ahead of ever-changing customer expectations by connecting customer service and field technicians, aligning orders and invoicing with a project and/or organization and improving orchestration of vendor-managed inventory.
"Organizations need an efficient and responsive supply chain to stay ahead of constantly changing expectations and that requires trust, transparency and open lines of communication across the entire value chain," says Jon Chorley, chief sustainability officer and group vice president, supply chain management, Oracle. "The new innovations within Oracle SCM Cloud help customers generate more value from their investment, build adaptable organizations, and lay the foundation for the coming era of blockchain-enabled supply chain transparency."
The technology helps organizations of all sizes take advantage of the latest innovations in artificial intelligence, blockchain and IoT across supplier networks to enhance productivity, reduce costs and minimize risk. The latest innovations include:
- Field Service Logistics: This new solution enables organizations to quickly resolve customer issues by connecting customer service teams and field service teams. This connection enables customer service to order parts from within a service request, coordinate timely delivery, and manage service technician trunk stock.
- Project-Driven Supply Chain: This new capability facilitates accurate and timely billing upon fulfillment by integrating and automating the tracking of project attributes and related costs from a sales order.
- Supply Chain Collaboration: This new vendor-managed inventory assists with replenishment and ensures clear, accurate, and efficient engagement by allowing users to securely share on-hand quantities with selected suppliers.