The company's technology gives consumers the ability to track big and bulky home deliveries directly through Google on any internet-enabled device. The search phrase, "XPO Package Tracking" displays a box for the shipment number, updating the status with a single click. Typically, heavy goods tracking has not been offered by last mile providers until now.
"We have technology teams dedicated to enhancing consumerization across the board for our e-commerce and omnichannel retail customers. Google Search interacts with our last mile technology, XPO Connect marketplace and XPO Direct shared-space network for a seamless digital experience," says Mario Harik, chief information officer of XPO Logistics.
Once a bulky item is in transit, XPO's technology offers a choice of self-service options, including online order management, text updates and voice-activated connectivity through Google Home and Amazon Echo.