Ehrhardt Partner Group (EPG) announced EPG AURA Communicator, a new solution within its AI-native EPG AURA environment that gives warehouse teams conversational access to operational data and company knowledge.
Powered by EPG’s Conversation Intelligence AI capability, AURA Communicator enables employees to ask questions in natural language and receive relevant information from approved sources across warehouse management systems, automation technology, documentation, work instructions, tickets, and other connected applications.
“Warehouse teams have access to more data than ever, but that doesn’t necessarily mean they can get the answers they need quickly,” says Jett Chitanand, president of EPG Americas. “AURA Communicator removes that complexity by giving employees a more intuitive way to interact with operational information. Whether they’re trying to understand why an order has stopped, locate inventory, or find the right work instruction, they can get relevant information directly within the flow of work and keep operations moving.”
Key takeaways:
· Users can interact through EPG Virtual Assistant EVA via chat or access information by voice and hands-free through LYDIA Voice without interrupting their work.
· AURA Communicator brings information directly to the point of need. Rather than requiring employees to know where information is stored or which system to search, users can simply ask what they need to know.
· Role-specific AI assistants evaluate connected, approved sources and provide information relevant to the user and the task at hand.
· Built on the AURA Cognitive Core, AURA Communicator connects structured operational data with company knowledge while applying defined roles, permissions, and security controls.
· AI Assistants can be configured for different tasks and users, ensuring warehouse associates, supervisors, service teams, press release and administrators receive information appropriate to their responsibilities.
· Companies can also connect Microsoft Copilot, making AURA assistants accessible within existing Microsoft environments.
· AURA Communicator can also retrieve information from operational systems through standardized interfaces.
