Cleo released its Chargeback Prevention solution for retail suppliers, which applies agentic workflows to bring fragmented data across systems into a live operational view, affording suppliers greater visibility and decision-making intelligence to manage active orders during the fulfillment process.
“Too many suppliers discover operational failures only after they show up as deductions or poor retailer scorecards,” says Mahesh Rajasekharan, president and CEO of Cleo. “Cleo applies AI to live order data so teams can detect risk sooner, understand what is driving it, and take action while orders are still in flight. This marks a paradigm shift from reactive deductions management to proactive chargeback prevention and management.”
Key takeaways:
· Cleo Integration Cloud uses AI to correlate signals around the order, so teams can work from a live operational picture instead of chasing updates across disconnected systems.
· CIC users get a real-time, AI-powered view of which in-process orders are on-track, which are at-risk, and what actions are needed to ensure fulfillment performance metrics are met before deadlines. The solution empowers users to go from reactive responses to proactive decision-making through notifications, order drill downs, and intuitive scorecards to protect financial metrics.
· Now CIC customers can orchestrate multi-enterprise order processes across partners, systems of record, and business document types.
· Plus, the newly added capabilities also help companies to manage end-to-end order processes from capture to shipment and invoicing without needing deep technical expertise; create a live digital view of every order across documents and systems with line-level execution visibility; utilize AI to continuously sense real-time risk through evaluation of signals across the order process lifecycle and detect issues that threaten performance metrics; surface late confirmations, incomplete shipment quantities down to the line item, and late shipments early enough for teams to intervene; and prioritize the most urgent issues to improve fulfillment performance across high-volume retail supply chains.
