Shippo introduced Shippo MCP (Model Context Protocol), what is said to be the first agentic shipping platform that delivers immediate, practical value from AI across customer shipping operations.
“We built Shippo to make shipping easier, more intuitive, and accessible to everyone,” says Laura Behrens Wu, CEO of Shippo. “AI gives us a powerful new way to advance that mission. With Shippo MCP, merchants can describe what they need using natural language, then instantly see and automatically run the workflows to accomplish it. It’s a smarter way to ship and allows anyone who sells online to be a shipping expert.”
Key takeaways:
· By enabling AI agents to translate user prompts into real shipping actions, Shippo MCP makes advanced shipping workflows more intuitive and accessible. Users describe what they need in natural language and let AI handle the underlying logic. It removes friction from the shipping process, no complex integrations or deep shipping expertise required.
· Shippo MCP enhances Shippo’s multi-carrier API (Application Programming Interface), and applies that historical insight to help shippers automate decisions, surface trends, and simplify complex tasks through natural language prompts.
· By building AI on top of deep logistics expertise and proven shipping infrastructure, Shippo MCP allows teams to streamline operations without stitching together extra systems or writing custom integrations.
- AI agents can validate addresses, compare rates, generate labels, create returns, and retrieve customs documents through simple user prompts.
- Users receive instant answers to questions like “What are our delivery trends this month?” or “How is our shipping spend distributed across carriers?”
- AI agents can handle WISMO inquiries, send proactive tracking updates and help resolve common post-purchase questions quickly.
- Developers can prototype conversational rate-shopping bots, automated return flows and more without manipulating traditional API integrations.
