A Capgemini Research Institute report finds that AI is now driving positive returns on investment (ROI), with the average being nearly a 1.7 times’ return.
“Gen AI and agentic AI can truly transform business services, enabling the shift from traditional cost-focused models towards an AI-enabled, value and insight driven business. Those that adopt an integrated approach with data and AI at its core will be set to achieve a truly connected, frictionless enterprise,” says Oliver Pfeil, CEO of business services at Capgemini. “While the research suggests increased adoption of AI agents, organizations still face numerous barriers to implementation at scale. Adopting a pragmatic approach, fostering trust in AI, and creating a strong data foundation will go a long way in transforming business services into a strategic powerhouse to fuel any enterprise.”
Key takeaways:
· Among those early adopter organizations that have implemented generative AI (Gen AI), around 30% have already integrated AI agents into their business operations.
· Agentic AI projects are expected to rise by 48% by the end of 2025.
· The research also finds that one in five organizations already use AI agents or multi-agent systems, with Gen AI and agentic AI already delivering significant cost savings and operational efficiencies in business functions.
· Enterprises are now seeing substantial returns, with those surveyed achieving a 1.7 times ROI from their Gen AI and AI investments. As a result, enterprises are increasing their Gen AI investments, with 62% of those surveyed growing their investment in Gen AI this year as compared to last year.
· Gen AI is expected to drive improvements in key metrics such as insight accuracy, productivity, time to market, and customer and employee experience over the next three years.
· 36% of organizations are already implementing Gen AI, up from 20% last year. Among those that have adopted Gen AI at a limited or full scale, around 30% have integrated AI agents into their operations.
· The total number of AI agent projects in an average organization are expected to grow 48% in 2025.
