Responsive Action

Business changes no longer pose a problem with BPM software

Austin, TX  August 14, 2002  Lombardi Software this week announced version 3.3 of TeamWorks, the company's business process management (BPM) platform, which monitors business activity for any unplanned or unexpected changes to normal operations.

Lombardi Software said TeamWorks was created in response to business processes that span multiple organizations and systems and leave information gaps that employees must manually bridge. The company said TeamWorks recognizes when a business event requires human decision, and it prompts employees to respond by guiding them through actions to keep the process moving. It also delivers executive scoreboards that report real-time process performance and how the process can be improved to meet goals.

"Simply giving people data is of little value, and stale information is rarely relevant," said Phil Gilbert, chief technology officer of Lombardi Software. "Putting current data in context with business processes and goals transforms it into valuable information."

Tom Watts, vice president of implementation at Hasbro Inc., agreed: "Our initial TeamWorks deployment targeted event-driven, supply chain processes. TeamWorks improved these processes by eliminating unnecessary manual steps and involving our employees in the process only when circumstances fall outside our defined business rules. As part of a corporate-wide cost reduction initiative, we're now identifying opportunities to use TeamWorks for process improvement across the entire company."

TeamWorks allows users to cluster servers for optimal service at the application-, Web- and database-server level, or to use Advanced Proxy Servers. In addition, Lombardi Software said TeamWorks processes are stateless, and all content is stored in the database so fail-over recovery can be performed without complicated restoration procedures. All TeamWorks components and integration points use eXtensible Markup Language (XML), and JCA adapters (a J2EE API standard) can be used to integrate with other applications and systems.

"BPM software allows a corporation to weave together its enterprise software packages into a responsive framework that more closely represents its unique way of doing business," Eric Austvold, research director at AMR Research, said. "Furthermore, BPM software allows a company to be more responsive to changes in business strategy by managing business processes without retooling, recoding or replacing underlying enterprise software."