CIGNA Adopts Enterprise Sourcing Platform

Plans to improve collaboration, increase competition for contracts

Cambridge, MA — March 14, 2003 — Frictionless Commerce, an enterprise software company, this week announced that employee benefits organization CIGNA Corp. has selected the Frictionless Sourcing enterprise sourcing platform to manage costs across the organization.

"CIGNA is very focused on implementing a single solution that will facilitate the entire sourcing process across all areas of spend. Frictionless Sourcing's platform will enable us to instill a disciplined approach to sourcing goods and services across the enterprise," said Cesar Penaherrera, CIGNA's chief purchasing officer.

Frictionless Sourcing was selected because of its knowledge management and negotiation capabilities. According to CIGNA, the software will be deployed to decrease cycle time across the sourcing lifecycle, improve cross-divisional collaboration on sourcing projects, and realize savings by increasing competition for contracts through automated sourcing events.

"The addition of CIGNA to our growing list of financial services customers demonstrates that Frictionless Sourcing is addressing the industry's sourcing issues. We look forward to supporting CIGNA's cost savings and process efficiency program," said Stephen Sharp, president and CEO, Frictionless Commerce.