Handling ACH Disputes: The Retail Perspective

July 26, 2017
July 26, 2017

Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren't covered in the ACH Rules book guidelines nor is there any clear direction from other resources.

This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life sticky situations, where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.

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