Handling ACH Disputes: The Retail Perspective

July 26, 2017
July 26, 2017

Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren't covered in the ACH Rules book guidelines nor is there any clear direction from other resources.

This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life sticky situations, where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.

More Events
MODEX 2022
March 28, 2022March 31, 2022
AAPA Annual Convention
October 16, 2022October 20, 2022