Will improve supply chain quality for Taco Bell, Pizza Hut and KFC through collaborative quality management solution
Redwood City, CA — March 9, 2006 — Instill Corp., a provider of on-demand software and services for the foodservice industry, today announced that Unified Purchasing Group of Canada (UPGC) has selected Instill's Quality & Compliance Management solution to improve customer satisfaction, mitigate risk and increase profitability.
UPGC operates as a not-for-profit company, responsible for managing the supply chain system for all existing and future KFC, Pizza Hut and Taco Bell restaurants across Canada. UPGC negotiates volume purchases of food, paper, packaging, beverages, uniforms and equipment on behalf of shareholders.
With our spreadsheet and e-mail-based system we couldn't see the big picture. We didn't know what quality issues were out there, who was actually working on them, where the process was stuck and whether there were trends that pointed to larger issues, said Evelyn Sutherland, chief financial officer at UPGC. With Instill's Quality & Compliance Management solution we will be able to track and trend quality issues across our restaurants, distributors and suppliers to ensure continuous quality improvement.
Instill Quality & Compliance Management is a Web-based, end-to-end solution that enables foodservice companies to capture, route, correct, prevent and analyze system-wide issues between their organization and their trading partners.
Unlike spreadsheet or email-based processes, Instill said its Quality & Compliance Management gives companies the ability to collaborate online with their partners and provides a real-time closed-loop view of enterprise wide quality and compliance.
Instill said that by unifying all quality and compliance data into one central repository, foodservice companies can leverage reporting, dashboard and alert capabilities to identify trends, overdue actions and other key metrics while maintaining detailed scorecards against key performance indicators (KPIs).
Foodservice companies know they must do everything possible to protect both their customers and their brands, commented Jeff Smith, vice president of Marketing at Instill. We provide foodservice manufacturers, distributors and operators with tools that allow them to improve the management of all aspects of the quality equation, including supplier approval processes, complaints, audits, recalls, employee training, product specification management, and control of important policies and procedures.
Sutherland added: With Instill's solution we will continue to provide value back to our franchisees through reducing the incidence of quality events and increasing credit recovery for poor quality product.
Additional Articles of Interest
- — Is it possible to preemptively address the business risks associated with product quality? One industry executive thinks so. Read more in "The Quality Risk," the Executive Memo column in the August/September 2005 issue of Supply & Demand Chain Executive.