Australian company selects Astea solution to improve service levels, reduce costs and drive overall quality
Horsham, PA — July 28, 2006 — Australia's Tomlinson Boilers has tapped Astea International for a service management solution as the company seeks to improve service and reduce costs in this part of its supply chain, the solution provider has announced.
After an extensive evaluation of service management providers, Tomlinson selected Astea, in part, for its ability to integrate with the company's existing infrastructure. Tomlinson will implement the Astea Alliance Service Management Suite as part of an initiative to streamline workflow, improve service levels and drive overall quality and growth throughout Australia.
Astea said that the Alliance Service Management Suite offers an end-to-end solution that can help companies maximize the value to their service operation by integrating and optimizing critical business processes. "With a real-time, 360-degree view of customer information, companies like Tomlinson Boilers can deliver the most complete customer service, at the lowest possible cost," Astea said in announcing the deal.
"Excellent service is the key to customer satisfaction and retention, and forward-looking companies like Tomlinson Boilers understand that," said Paul Buzby, managing director of Astea.
Tomlinson Boilers is a wholly owned subsidiary of RCR Tomlinson, a multi-discipline engineering company specializing in the design, manufacture and maintenance of heavy equipment and industrial boiler systems, together with site maintenance, construction and project management services.
Additional Articles of Interest
— What's next after Lean? Author Patricia Moody believes that companies facing the "big squeeze" must look to their procurement organization for the next level of savings. Read more in The Analyst Corner column in the June/July 2006 issue of Supply & Demand Chain Executive.
— To learn about best practices for optimizing last mile pick up and delivery operations, read "The Last Mile is the Longest Mile," in the June/July 2006 issue of Supply & Demand Chain Executive.
Horsham, PA — July 28, 2006 — Australia's Tomlinson Boilers has tapped Astea International for a service management solution as the company seeks to improve service and reduce costs in this part of its supply chain, the solution provider has announced.
After an extensive evaluation of service management providers, Tomlinson selected Astea, in part, for its ability to integrate with the company's existing infrastructure. Tomlinson will implement the Astea Alliance Service Management Suite as part of an initiative to streamline workflow, improve service levels and drive overall quality and growth throughout Australia.
Astea said that the Alliance Service Management Suite offers an end-to-end solution that can help companies maximize the value to their service operation by integrating and optimizing critical business processes. "With a real-time, 360-degree view of customer information, companies like Tomlinson Boilers can deliver the most complete customer service, at the lowest possible cost," Astea said in announcing the deal.
"Excellent service is the key to customer satisfaction and retention, and forward-looking companies like Tomlinson Boilers understand that," said Paul Buzby, managing director of Astea.
Tomlinson Boilers is a wholly owned subsidiary of RCR Tomlinson, a multi-discipline engineering company specializing in the design, manufacture and maintenance of heavy equipment and industrial boiler systems, together with site maintenance, construction and project management services.
Additional Articles of Interest
— What's next after Lean? Author Patricia Moody believes that companies facing the "big squeeze" must look to their procurement organization for the next level of savings. Read more in The Analyst Corner column in the June/July 2006 issue of Supply & Demand Chain Executive.
— To learn about best practices for optimizing last mile pick up and delivery operations, read "The Last Mile is the Longest Mile," in the June/July 2006 issue of Supply & Demand Chain Executive.
- More articles about Astea International.
