Service parts planning specialist opens office in Belgium to meet growing demand for solutions
Philadelphia — February 2, 2005 — Service parts planning specialist MCA Solutions has opened its first European office and expanded its worldwide sales team as the company moves to meet demand for its applications.
"There's an immense opportunity for European companies to drive substantial revenue and increased customer satisfaction by improving the performance of their aftermarket supply chains," said Bob Salvucci, president and CEO of MCA Solutions.
MCA's new European headquarters is located in Vilvoorde, Belgium. The company says its Service Planning and Optimization suite is being used globally by many Fortune 500 companies to optimize inventory, scheduling and service commitments, with the goals of cutting operating costs and improving overall performance. Companies use MCA's service supply chain optimization software to manage inventory levels.
"With complex supply chains that extend worldwide, optimization across the entire supply network is crucial, primarily for companies in aerospace, defense, electronics, telecommunications, transportation and automotive," MCA said in announcing its new office.
"Service excellence is increasingly determining market leadership," said Carl Fransman, managing director of EMEA for MCA. "It's about responsive networks for parts and service that prioritize each customer's needs and service level agreements, while significantly maximizing revenue opportunities."
The Boeing Company, Cisco Systems, Inc., KLA-Tencor Corp. and Tellabs, Inc. are among the companies using MCA's SPO suite.
For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.
For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."
More articles about MCA Solutions.