Milton CAT to implement software from BigMachines to automate submittal and quote generation
Chicago, IL, and Munich, GERMANY — March 4, 2005 — Milton CAT, the largest Caterpillar dealer in the northeastern United States, said this week that it has selected BigMachines' Lean Front-End quoting software to improve its quoting and submittal processes for its Power Systems Division.
Milton CAT (formerly Southworth-Milton), headquartered in Milford, Mass., is an authorized dealer for Caterpillar construction, forestry and paving equipment, truck and marine engines, and power systems. With approximately 3,000 machines in inventory, the company has a CAT machine to handle virtually every job requirement.
To support all of the power systems sold or rented, Milton CAT prides itself on having the most responsive product support system in the industry. Driven by its core business motto of quick response, the company's natural next step was to improve its responsiveness by automating the quoting and submittal processes.
Milton CAT's existing quoting and submittal processes require many labor-intensive manual steps, which add unnecessary complexity to the value chain, often leading to omissions and errors. As a result, too much project managers' time was spent reviewing orders and generating submittals instead on value added activities for the customer and company.
By providing an automatic configurator and submittal generation tool, Milton CAT hopes to ensure speed, accuracy and consistency of submittals, freeing project managers for more value-add customer service efforts.
Dennis Plaster, Engineering manager of Milton CAT Power Systems, commented, "Our Company's leadership believes that investing in itself is the key to long-term growth. Through improved automated front-end processes, Sales and Engineering will be able to quickly generate clean quote and submittals, eliminating cumbersome manual steps. The benefit of the integrated processes will ultimately trickle down to our customer base as we are able to quickly respond with quotes and submittals, enhancing the overall customer experience."