Rabobank Banks on Business Process Management Platform

Europe's largest Internet bank initially to use Pegasystems solution to boost online process management

Cambridge, MA — April 15, 2005 — Dutch financial service provider Rabobank Nederland has signed up to use a business process management platform from Pegasystems to boost its online process management.

Rabobank, the largest Internet bank in Europe, will initially be using the PegaRULES Process Commander platform to implement projects across trade services, including the online management of letters of credit and direct collections.

In addition the system will be used in payment processing for aggregation, validation and intelligent routing into the group's general ledgers.

"We chose to work with Pegasystems as its BPM technology fitted ideally with our operational requirements," said Ben Christiaanse, executive vice president with Payments & Savings Division at Rabobank. "Having a BPM architecture across our business will enable us to deliver enhanced service to our customers as we will be able to more effectively manage our business processes."

David Wells, vice president and managing director of Pegasystems Europe, said that the project was a good example of how business process management can be tailored to an organization's needs to make it more agile, profitable and competitive. "This is a great endorsement of PegaRULES Process Commander and further strengthens the strategic relationship between Rabobank and Pegasystems."

Rabobank signed the agreement with Pegasystems in the fourth quarter of 2004.

For more information on solutions for business process management, see "BPM Rising," the Net Best Thing column in the October/November 2002 issue ofiSource Business (now Supply & Demand Chain Executive) magazine.

As technology's benefits hit the wall, one provider believes business process management can boost competitiveness. Read the SDCExec.com article Finding Adaptability in BPM for more on this topic.

For more information on the current state of the payment solutions market, see the article "The Analyst Corner: Payment" in the December 2004/January 2005 issue of Supply & Demand Chain Executive.

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