Selects software from IQNavigator to support field services, staff augmentation categories within a single platform
Denver, CO — June 21, 2005 — In a move intended to manage and control its services spending for both field services and staff augmentation, Entergy Corp. announced this week that it has implemented IQNavigator's platform IQNavigator6.
We needed a flexible solution provider that would partner with us to deliver a comprehensive and configurable solution to meet our specific needs for the energy sector, said Don Newell, Distribution Contract Services manager at Entergy, which is an integrated energy company engaged primarily in electric power production and retail distribution operations.
Using IQNavigator6, Entergy manages geography-based field services such as vegetation management with complex rules-based processes, covering recurring planned maintenance and reactive services such as storm cleanup.
Our field services require a flexible unit of measure pricing and settlement approach. Our suppliers may be paid by the number of miles they have trimmed or by a specific service they have provided, explained Brian Duckett, manager of Supply Chain, Process Analysis, and Six Sigma for Entergy. IQNavigator6 supports these unique requirements while enforcing internal policies and procedures to provide consistency across our organization.
IQNavigator's technology foundation for integration via secure Web services also provides real-time data exchange with several of Entergy's software systems, including its enterprise resource planning (ERP) system for cost code allocation and approvals. These integrations further assist Entergy with their compliance requirements.
Compliance is a critical requirement for Entergy. IQNavigator6 has solid controls that enforce compliance to negotiated rates, satisfying our internal control requirements, commented Duckett.
For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.