Certified information technology experts trained to cure common IT ailments afflicting small business and home-office users
Framingham, MA — August 12, 2005 — Office supplies giant Staples is expanding its Easy Mobile Tech (EMT) service, a team of certified information technology experts trained to cure common IT ailments afflicting small business and home users, the company announced this week.
Staples said that its EMTs can help take the pain out of common technical frustrations, whether it's installing new equipment, protecting existing technology or repairing systems gone awry. The EMT service is an on-call technology help service that makes house calls, although EMT service is also available in Staples stores in the United States.
"For those who hate tech-jargon laden manuals, Staples EMTs are a savior and can effortlessly install wireless networks or new hardware," the company said in announcing the service. "Staples EMTs can easily remedy PCs plagued with slow processing speeds, pop-up ads and spyware."
"Staples EMT service is a natural extension of our value proposition — we make the office product shopping experience easy, and now we make technology ownership easy," said Bradley White, director of product services for Staples. "When problems arise ... or if new technology is being introduced in a home or home office setting, customers want to call upon a brand like Staples that they trust to deliver reliable, efficient service."
Staples EMTs are "A+ certified" after receiving Staples-specific EMT training. The EMTs are specifically focused on PCs and networks.
The 866-4 EZ-Tecs (1-866-439-8327) line is open weekdays 8:00 a.m. - 11:00 p.m. ET, and weekends 9:00 a.m. - 8:00 p.m. ET. Appointment times are confirmed within four hours, according to Staples.
Pricing for services starts at $99.99 for PC installation, diagnostic troubleshooting and other services, with the cost of parts and components extra.
The EMTs also are to host clinics in Staples stores on such topics as wireless network installation and maintenance, PC performance optimization, security and internal component installation.
Additional Articles of Interest
— To learn how major players in the hyper-competitive office supplies market are transforming their supply chains to support broader business objectives, read "'Looking Left, Looking Right': The Critical Role of Supply Chain in Supporting Business Transformation" in the October/November 2004 issue of Supply & Demand Chain Executive.
— Energy giant Exelon is just one year into a 36-month initiative to consolidate its supply organization and drive new supply chain efficiencies, but already the savings are adding up. Read more in "Come Together," the cover story in the December 2004/January 2005 issue of Supply & Demand Chain Executive.
— For a perspective on the persistence of paper in the supply chain, read "Paper: Still the Net Best Thing," the Net Best Thing column in the December 2002/January 2003 issue of iSource Business (nowSupply & Demand Chain Executive).
Framingham, MA — August 12, 2005 — Office supplies giant Staples is expanding its Easy Mobile Tech (EMT) service, a team of certified information technology experts trained to cure common IT ailments afflicting small business and home users, the company announced this week.
Staples said that its EMTs can help take the pain out of common technical frustrations, whether it's installing new equipment, protecting existing technology or repairing systems gone awry. The EMT service is an on-call technology help service that makes house calls, although EMT service is also available in Staples stores in the United States.
"For those who hate tech-jargon laden manuals, Staples EMTs are a savior and can effortlessly install wireless networks or new hardware," the company said in announcing the service. "Staples EMTs can easily remedy PCs plagued with slow processing speeds, pop-up ads and spyware."
"Staples EMT service is a natural extension of our value proposition — we make the office product shopping experience easy, and now we make technology ownership easy," said Bradley White, director of product services for Staples. "When problems arise ... or if new technology is being introduced in a home or home office setting, customers want to call upon a brand like Staples that they trust to deliver reliable, efficient service."
Staples EMTs are "A+ certified" after receiving Staples-specific EMT training. The EMTs are specifically focused on PCs and networks.
The 866-4 EZ-Tecs (1-866-439-8327) line is open weekdays 8:00 a.m. - 11:00 p.m. ET, and weekends 9:00 a.m. - 8:00 p.m. ET. Appointment times are confirmed within four hours, according to Staples.
Pricing for services starts at $99.99 for PC installation, diagnostic troubleshooting and other services, with the cost of parts and components extra.
The EMTs also are to host clinics in Staples stores on such topics as wireless network installation and maintenance, PC performance optimization, security and internal component installation.
Additional Articles of Interest
— To learn how major players in the hyper-competitive office supplies market are transforming their supply chains to support broader business objectives, read "'Looking Left, Looking Right': The Critical Role of Supply Chain in Supporting Business Transformation" in the October/November 2004 issue of Supply & Demand Chain Executive.
— Energy giant Exelon is just one year into a 36-month initiative to consolidate its supply organization and drive new supply chain efficiencies, but already the savings are adding up. Read more in "Come Together," the cover story in the December 2004/January 2005 issue of Supply & Demand Chain Executive.
— For a perspective on the persistence of paper in the supply chain, read "Paper: Still the Net Best Thing," the Net Best Thing column in the December 2002/January 2003 issue of iSource Business (nowSupply & Demand Chain Executive).
- More articles about Staples.
