Ascent Media Sets Sights on Peak Service Performance

Postproduction company taps Astea for solution to improve field service response and customer satisfaction


Postproduction company taps Astea for solution to improve field service response and customer satisfaction











  • Reduce the load on the call center by giving the field staff remote access and enable real-time response to customer orders and service needs.

  • Improve customer interaction and give customers greater visibility, by providing customer self-service capabilities so their customers can now log in and view their own service orders, trouble tickets and reports.

  • Boost internal efficiency, by integrating multiple aspects of the job cost model, including labor, materials and direct expenses.



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