- Reduce the load on the call center by giving the field staff remote access and enable real-time response to customer orders and service needs.
- Improve customer interaction and give customers greater visibility, by providing customer self-service capabilities so their customers can now log in and view their own service orders, trouble tickets and reports.
- Boost internal efficiency, by integrating multiple aspects of the job cost model, including labor, materials and direct expenses.
Additional Articles of Interest
solutions for the service and support chain In the Field and All Grown Up iSource Business Supply & Demand Chain Executive Time to Prove It
best practices in service parts management Three Keys to Successful Service Parts Management
automated point-of-use dispensing solution Uncribbing the Tools at DePuy Orthopaedics Supply & Demand Chain Executive
- More articles about Astea International.