Ascent Media Sets Sights on Peak Service Performance

Postproduction company taps Astea for solution to improve field service response and customer satisfaction

  • Reduce the load on the call center by giving the field staff remote access and enable real-time response to customer orders and service needs.

  • Improve customer interaction and give customers greater visibility, by providing customer self-service capabilities so their customers can now log in and view their own service orders, trouble tickets and reports.

  • Boost internal efficiency, by integrating multiple aspects of the job cost model, including labor, materials and direct expenses.

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