Beyond Shared Services - Companies Accelerating Evolution to Global Business Services

Juniper Networks and StatoilHydro lead the way with powerful transformation efforts driving dramatic cost improvements, Hackett Group study finds


Atlanta — October 8, 2009 — Many companies are now moving beyond shared services to manage their back-office operations, with a new global business services model quickly beginning to emerge, and leaders moving in this direction like Juniper Networks and StatoilHydro already are realizing dramatic cost improvements, according to new research from The Hackett Group.

Global 1000 companies are dramatically transforming their service delivery model for finance, IT, procurement, HR, and other general and administrative (G&A) functions, and are benefitting from value being created by new global business services organizations, Hackett writes in its research paper, "Global Business Services: More Than a Name Change."