Outsourcing Market Holds Steady from Renewals amid Concerns over Weak Economy

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Dallas — November 2, 2010 — Everest Group

one-hour Web seminar

  • North America continued to account for about one-third of total transactions; North America and the United Kingdom contributed toward about one-half of all deals. Notable activity was reported from select geographies, including Spain, Germany and India.
  • The banking, financial services and insurance (BFSI) and manufacturing, distribution, retail (MDR) verticals continued to dominate transaction signings, with some high-value contracts also reported in the public sector.
  • In addition to the five ITO mega deals, 60 large deals with contract values exceeding $50 million also were recorded during the quarter.

Healthy Captive Market

Eric Simonson

Profile of the Report