With reverse logistics, supply chain officers and executives have a rare opportunity to present their management team with a problem and a solution at the same time. Returns management presents a significant opportunity that will be discovered sooner or later. Why not become the messenger of good news…and a viable, affordable solution. Go on, step up: Be a Supply Chain Hero!
About the Authors: Lee Norman is senior manager of Enterprise Returns Management for ClearOrbit. Warren Sumner is vice president of Marketing and Strategy for ClearOrbit. ClearOrbit provides real-time supply chain execution (SCE) software solutions. Founded in 1994, ClearOrbit serves more than 275 leading manufacturing and distribution companies including Cisco Systems, Motorola and Texas Instruments. www.clearorbit.com.