Sam’s Club has been preparing all year to help its members make the most of the upcoming holiday season.
In a survey of its members regarding holiday shopping plans, 61% said they would be shopping more online this year, and 31% said they would be shopping earlier than past years. In response, Sam’s Club is enhancing its member shopping experience by hiring 2,000 supply chain associates to support the expected demand along with other warehousing initiatives.
“We take our cues directly from our members, and they’re telling us they’re ready for and excited about holiday shopping this year,” said Megan Crozier, Chief Merchandising Officer, Sam’s Club. “Our merchants are making this holiday extra special for our members across categories – from food and holiday décor to one-of-a-kind gifts – with more high-quality items at amazing members-only values, and special experiences they can’t find anywhere else.”
For instance, Ship from Club allows club associates to utilize more than 100 clubs across the country to pick online orders from club inventory and ship directly to members’ homes. Ship from Club is expected to speed up the fulfillment of orders and account for about one-fifth of all online orders.
Also new is members will be able to shop online and pick up at their club in all 597 locations. Launched earlier this year, curbside pickup is the latest contactless shopping offer from Sam’s Club. As always, Sam’s Club members can use its Scan & Go technology for a contactless experience when shopping in clubs.
“COVID-19 has changed how our members shop and the experiences they desire,” said Tony Rogers, Chief Member Officer, Sam’s Club. “We’re listening and evolving our approach to meet their needs. Our members are in for something special this season with the great surprises we have planned.”