Walmart is making changes to its online marketplace in an attempt to make it easier for its online shoppers to return products to third-party sellers, according to a memo sent to sellers and obtained by CNBC.
Starting this fall, customers buying items from third parties on Walmart.com will be able to print shipping labels directly from the website and clearly see the return policies for individual items online, the memo details.
Changes to Walmart’s marketplace will also benefit sellers who will soon be able to use the company's “‘Returns Shipping Service,’ which offers special discounted shipping rates," the memo said. Sellers will still have the ability to set returns windows and shipping fees.
The announcement comes nearly a year after Amazon's changes to its returns and refunds processes sparked outrage from third-party sellers, CNBC reports. CNBC reported that Amazon was making it easier for consumers to send items back, but it would be at the merchant's expense.
Amazon has also been called out for banning shoppers—those who return too many items—from its website, sometimes without giving them a reason why.
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