E-commerce offers significant opportunities to the logistics industry, including ocean carriers, according to retailers.
Frank Diaz, executive vice president of Price Smart, a U.S. warehouse chain and retailer and one of the top 50 container exporters in the U.S., urged the logistics industry to help it compete with e-tailers.
“E-commerce is generally difficult to make profitable,” he told delegates at Air & Sea Cargo Americas in Miami on Wednesday.
“You have to do all the things the customer used to do—go to the store, drive home. The challenge is to make that profitable, and we are relying on the logistics industry to help us with that.”
“E-tailers have capitalized on one thing—a customer preference to shop online with 24/7 access to shops. That has changed the overall landscape and changed the bar. Prices must be complemented with the right shopping experience.”
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