A recent study by Internet Retailer revealed that 57 percent of consumers are using buy online pick-up in-store (BOPIS) services. The majority of these shoppers are using BOPIS to avoid the costs and waits associated with shipping online orders. Yet, 60 percent of shoppers report dissatisfactory experiences when using BOPIS, citing poor customer service and long lines as service failures.
Luxer One’s BOPIS lockers alleviate these service issues and contribute to an overwhelmingly positive customer experience, with 97 percent of customers stating that they would use the locker pick-up service again.
The Luxer One BOPIS locker service is simple for shoppers: after placing an order online, customers get an email with a QR code inside. The email directs them to visit the order pick-up lockers at the front of the store, rather than waiting in line at the service desk. When the customer arrives at the store, they scan their QR code at the locker screen, and a locker door will open automatically, revealing their order.
“Shoppers love it because it’s a magical experience for them. We have seen 96 percent customer satisfaction scores in our locker pilots,” says Arik Levy, CEO of Luxer One. “The solution does triple-duty for retailers: it provides a delightful experience for their shoppers, while increasing productivity for associates at the service desk and adding sales opportunities.”
Luxer One has successfully piloted the BOPIS locker solution with several top 10 retail leaders. “We’re excited to share this unique innovation with more retailers at Shop.org for the first time ever,” says Levy. “Offering shoppers a well-designed and frictionless customer journey is the best way for retailers to combat increased competition from online shopping giants.”