BSG Re-launches VoiceLog

Product features improved technology and faster verification

New York—Nov. 1, 2011—BSG announced the official re-launch of VoiceLog, a leading third-party verification (TPV) solution that allows companies to confirm, record and document customer orders and interactions. For more than a decade, VoiceLog has been the solution of choice for hundreds of businesses looking to certify the integrity of every customer order, as well as customers’ satisfaction after every call regarding their service. With this re-launch, VoiceLog features new and improved technology, with higher completion rates and lightning-fast verification times.

“With nearly 100 million calls processed, VoiceLog is the trusted partner to many of the nation’s leading companies,” said Gregory Carter, BSG’s chief executive officer. “Whether a company requires TPV to comply with government regulations or to give their customers peace of mind, VoiceLog is the cost-effective way to ensure the quality and authorization of every sale.”


VoiceLog seamlessly integrates with most call center platforms and is accessible via Web-based applications, making it easy to implement and use. Many companies can start using VoiceLog in as little as 24 hours. VoiceLog’s features include:

  • Flexible and customized solutions, including Live Operator TPV, Automated Scripted TPV and Call Recording options
  • Immediate call record and .WAV file access, for quick and easy access to customer files via a secure website
  • Accurate and flexible reporting tools, providing easy-to-read data on customer order and interaction trends
  • State-of-the-art redundant call centers and IVR servers to maximize uptime
  • Direct access to an assigned technical team, available 24 hours a day, 7 days a week, to facilitate quick changes and service

VoiceLog’s TPV services are optimized for many industries, including energy, cable and telecommunications, credit card processing, and health care, as well as other traditional call center settings. The BSG VoiceLog team’s experience, capabilities and history of innovation allows it to work with companies to find the right combination of services that meet their individual needs at an affordable price.

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