Bosch Acquires Roadside Protect, Inc. to Support Mobility Service Business

Bosch Service Solutions plans to further expand its mobility service business in the U.S. by acquiring Roadside Protect, Inc.  Founded in 2002, Roadside Protect is a strong provider of towing and roadside administration services along with motor club products in North America to fleets, automotive manufacturers, aftermarket, and insurance clients. It handles breakdowns, recall administrations, claims processing and other services for passenger cars up to heavy duty vehicles.

“The acquisition is a strategic component for further expanding the services we offer in the North American market. Roadside Protect operates a digital platform through which it manages its partner network of more than 12,000 towing companies in the U.S. and Canada,” says Henning von Boxberg, president of Bosch Service Solutions. “With this acquisition, we are combining our global customer network and our expertise in breakdown service with the North American towing industry.”

Key Takeaways:

• Unique strengths complement each other Roadside Protect and Bosch Service Solutions both have proprietary digital platforms which enable them to process service requests efficiently, transparently and with highest quality. By connecting both platforms, Roadside Protect’s deep regional industry knowledge is brought together with Bosch’s technology and service expertise and global service setup.
• With real-time connected vehicle information for example, Bosch provides valuable information to dispatchers, which effectively helps to resolve breakdowns on site without the need for a tow.
• Bosch Service Solutions has been managing connected services for more than 20 automotive manufacturers and numerous other providers of mobility services worldwide since 2012. A special feature of these services is that they work with connected vehicle data and mobile devices.
• For a high-quality and efficient breakdown service, Bosch also relies on other innovative technologies such as artificial intelligence. For example, AI-based speech recognition is already being used in North America.