Blue Yonder, through its subsidiary Doddle Inc., acquired Inmar Post-Purchase Solutions (IPPS), a joint venture between Doddle, a part of Blue Yonder, and Inmar, Inc.
“According to our Consumer Retail Returns Survey, consumers are more likely to use third-party returns services if they have convenient drop-off locations (60%) and offer faster refund processing (47%), so efficient returns are absolutely critical for improving consumer experiences while optimizing costs for retailers,” says Duncan Angove, CEO, Blue Yonder. “The volume of consumer returns is growing exponentially, but the disparate elements of the reverse logistics process make it hard to keep up. Through the acquisition, we will continue making returns convenient and hassle-free for retailers and consumers.”
Key takeaways:
· Renamed Blue Yonder Reverse Retail Operations LLC, the entity will continue to support FedEx Easy Returns.
· The service offered by Blue Yonder Reverse Retail Operations LLC is powered by the Blue Yonder Returns Management solution, which allows consumers to return their items without printing labels or having packaging.
· The Blue Yonder Returns Management solution provides retailers, consumers and logistics service providers with superior visibility; reduced costs; improved consumer experience; enhanced sustainability; and improved cycle time.
“The physical movement of returned items is a major supply chain challenge, yet drop-off locations, transport services, downstream processing tasks, and SKU ownership remain siloed,” says Tim Robinson, corporate VP, returns, Blue Yonder. “With Blue Yonder Returns Management, retailers can optimize their returns process, enhancing speed, sustainability and cost effectiveness while simplifying the returns process for consumers.”
