fabric announces the availability of fabric Order Management System (OMS). Native to the fabric commerce platform, fabric OMS unlocks commerce services like dropship, to streamline real-time inventory and order management. This combination reimagines the commerce platform, enabling retailers to reduce stockouts and increase turnover and customer satisfaction by empowering customers, service agents and store associates with a single source of truth for all orders and inventory, eliminating poor customer experience.
Today's retail landscape demands a delicate balance between innovation in customer engagement and operational efficiency. According to a recent PwC survey, nearly 80% of American consumers prioritize speed, convenience, knowledgeable assistance and friendly service as crucial elements of a positive customer experience. Until now, OMS has been a separate system. fabric has weaved OMS into the heart of commerce and tied it together with foundational commerce services that bring shopping and fulfillment together to fuel those experiences.
“fabric is dedicated to empowering retailers with the tools they need to not only survive but also thrive in the highly competitive retail landscape. By enabling world-class shopping experiences for customers, anywhere, anytime, our industry-first features, such as native OMS and now integrated dropshipping, are designed to give retailers a strategic advantage during crucial holiday sales periods and beyond,” says Mike Micucci, CEO of fabric.
- fabric OMS is designed for omnichannel retailers to meet the needs of consumers today. Together on one integrated platform, fabric commerce and OMS give customers the ability to mitigate timely out-of-stock risks, offload slow-moving inventory with promotions and markdowns, reduce returns through improved catalog enrichment, merchandise mixed collections of owned and dropship SKUs and more.
- Customers that migrated from legacy technologies to fabric experienced a 20% uptick in conversion rates. Similarly, customers that opened up inventory through fabric’s dropship service saw a 7% increase in average order values (AOV).
- fabric is turning speed into a competitive advantage for enterprise retailers by integrating OMS with dropshipping to streamline inventory and order management across the network.