Maytag Selects Parts Management Solution as Focus Turns to Services

Appliance company to deploy Servigistics offering to plan, optimize expanding global service parts operations

Appliance company to deploy Servigistics offering to plan, optimize expanding global service parts operations

Atlanta — June 27, 2005 — The services division of appliance manufacturer Maytag is set to deploy a service parts management solution from Servigistics across its business to plan and optimize the company's expanding global service parts operations.

Maytag Corporation is a $4.7 billion home and commercial appliance company focused in North America and targeted international markets. In 2003 Maytag launched Maytag Services as part of what it calls its "All Brand Services" approach to repair service, serving all makes and models of home appliances and commercial equipment.

Maytag Services will implement the Servigistics Service Parts Management solution across the company and will integrate the solution with the unit's existing systems.

Art Learmonth, president of Maytag Services, said that the company views service for the major appliance brands as a significant growth opportunity. "To fully capitalize on this opportunity, we need industry-leading technology to further enable best-in-class processes, maximize performance and deliver market-leading service to customers," he said.

Learmonth added that the company had selected Servigistics after evaluating several repair parts planning solution providers. He said that Servigistics stood out for the breadth and depth of its solution, as well as the provider's ability to scale with Maytag's business.

"Maytag remains one of America's most trusted appliance manufacturers," said Eric Hinkle, Servigistics CEO. "To sustain their leadership in a challenging market, they are investing in a compelling All Brand Services vision which emphasizes service as an attractive growth opportunity. We at Servigistics are excited to provide a core element of their infrastructure to convert that vision into reality and deliver substantial value to their customers and shareholders."

Servigistics' other customers include such companies as Agfa, DaimlerChrysler, EMC, Ferrari and Motorola.

Additional Articles of Interest

— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

— For best practices in service parts management, see the article "Three Keys to Successful Service Parts Management."