Cleo launched a new Chargeback Prevention solution and a new Supply Chain Orchestration Console, a breakthrough combination designed to help retail suppliers move from firefighting to proactive prevention.
Late documents, disputed timestamps, and the ambiguity of “we sent it” vs. “they got it” manifests as late shipments, congested distribution centers, disrupted inbound flow, stockouts, and replenishment failures. These breakdowns cost as low as $100 per violation, but routinely range as high as 5% of invoice value.
“Supply chain orchestration is about real-time coordination and synchronization of processes, partners, and data that brings context directly into execution,” says Mahesh Rajasekharan, president and CEO of Cleo. “Cleo Integration Cloud already acts as the nervous system of the global supply chain, connecting ecosystems at massive scale. With Cleo’s Chargeback Prevention solution and the new orchestration Console, we’re bridging the gap between what is happening, what will happen, and what to do next, empowering companies to stop business exceptions from becoming costly failures.”
Key takeaways:
· Cleo’s Chargeback Prevention solution, powered by Cleo Integration Cloud (CIC) Orchestration Edition, introduces a new way to operate: Prevent deductions before they happen.
· Instead of discovering compliance failures after payment short-pays and chargebacks, suppliers can measure on-time adherence to trading partner SLAs for orders, shipments, and invoices; detect risk through at-risk milestones allowing for proactive actions; and capture revenue impact to inform decisions and drive continuous improvement.
· Cleo also introduced its new Supply Chain Orchestration Console, giving customers complete performance visibility and control with the entire business in one field of view. The Console delivers a comprehensive system of control and coordination for the extended supply chain, bringing together execution intelligence across trading partners and operations.
