Supply chain leaders cite the need to reduce costs, improve the customer experience and expedite delivery times as their Top 3 challenges, yet fewer than half are leveraging their supply chain data to inform their strategy and 14% aren’t using supply chain data at all to make decisions, according to new research from FourKites, in partnership with YouGov.
“Two-thirds of responding companies are using supply chain data only for simple, day-to-day tasks — many have yet to realize the opportunity to look at their supply chain end-to-end to make informed, strategic decisions,” says FourKites chief strategy officer Fabrizio Brasca. “At the root of this issue is the ongoing struggle to fully digitize the supply chain and have a single source of data. For instance, with a real-time view of inventory levels across facilities, supply chain leaders can proactively mitigate the risk of stockouts and prevent orders from being cut, leading to a better end-customer experience.”
- While most respondents (72%) recognize the importance of connecting disparate supply chain data and nearly half (42%) plan to invest in technology over the next 6-12 months, the majority of supply chain leaders are struggling to extract the information they need to make data-driven decisions.
- Specifically, 48% of respondents say their supply chain digitization is sub-par, and 43% say they have no single source of truth for their data.
- Only 45% of respondents are using supply chain data to make strategic decisions, while 14% say that supply chain data isn’t being used at all to make any type of decision.
- 48% rate themselves as “not great” or “struggling” at digitizing their supply chain.
- 43% struggle to integrate internal systems and have a single source of truth.
- 42% are investing in technology in the next 6-12 months to de-risk their supply chains. Investments are even more pronounced among enterprise companies, where 70% plan to increase tech investment.
- Nearly 52% of companies are diversifying their supplier/provider base in their efforts to de-risk their supply chains.